70 million conversations.
30 languages.
Our data captures nearly every global accent, covering a wide range of topics.
70M
CONVERSATIONS
8M+
HOURS
30
LANGUAGES
200+
COUNTRIES
ACCENT & DIALECT DIVERSITY
One language is never one voice
Real people don't speak in perfect, studio-recorded voices. Our data captures authentic regional accents and dialects from over 200 countries, giving you audio exactly how it sounds in the real world.
English
Neutral
Southern
Midwest
New England
Metropolitan
The West
AAVE
Pakistani
South African
Australian
Nigerian
Canadian
British RP
Filipino
Ghanaian
Singaporean
Scottish
Kenyan
Irish
Caribbean
Indian
Spanish & Portuguese
Mexican
Caribbean
Central American
Colombian
Andean
Chilean
Rioplatense
Castilian
Canarian
US bilingual
Brazilian
European
Angolan
Mozambican
Arabic
Egyptian
Levantine
Gulf
Iraqi
Maghrebi
Sudanese
Modern Standard
German
Standard German
Austrian
Swiss
Northern
Bavarian-influenced
Asia
Mainland Mandarin
Taiwanese Mandarin
Cantonese-accented
Overseas communities
Delhi
Mumbai
Punjabi-influenced
Karachi
Lahori
Diaspora
Topic Distribution
Routing categories, topic labels, and human annotations for every conversation. The conversations run from international transfers to estate planning to firmware updates, each with its own vocabulary, stakes, and emotional register.
Money & Payments
International transfers
Payment failures
Refunds
Chargebacks
Fees & exchange rates
Billing disputes
Receipts & records
Identity & Security
Identity verification
Fraud reports
Account recovery
Suspicious activity
Compliance holds
Document review
Password resets
Legal & Business
Business formation
Trademarks & IP
Estate planning
Wills & trusts
Tax questions
Contracts
Annual filings
Registered agent
Devices & Technical
Troubleshooting
Setup & pairing
Firmware updates
App support
Compatibility
Repairs
Accessories
Orders & Logistics
Shipping & delivery
Returns & exchanges
Warranty claims
Order changes
Lost packages
Customs & international
Accounts & Relationships
Onboarding
Plan changes
Subscriptions & renewals
Cancellations
Escalations
Complaints
Retention & win-back
Profile updates
Technical Specs
Audio Format
• Dual-channel audio (agent + caller separated)
• 8kHz /16-bit PCM
Text Format
• Fully diarized with speaker-aligned timestamps
• Human-In-The-Loop golden transcripts (<2% WER)
Native Annotations
(Included)
Word-Level Timestamps
PII Redaction
Geography
CSAT
Intent
Sentiment
Overtalk
Human Annotations
(Available)
Emotions
Accent & Dialect
Code Switching
Disfluency
Social Dynamics
Cultural Patterns
• All personally identifiable information has been removed from both audio and transcripts.
• The data is fully compliant with CCA, GDPR, and applicable privacy regulations
• Ready for use in model training, evaluation, and research without additional redaction or legal review.
• Originating from the global financial services industry, serving millions of customers across 200+ countries.
• Spanning account inquiries, transaction disputes, fraud resolution, compliance verification, and multilingual support interactions.
• Legally vetted data ownership and licensing rights
